FAQ


GENERAL QUESTIONS


GETTING HERE


PACK LIST


The weather will be HOT, but it gets pleasantly cool in the evening. Pack light layers, and don’t be surprised if the wind picks up during the afternoon. Please be sure to check the local weather report closer to the event for an accurate representation.

• Passport
• Pesos
• Bathing Suit
• Flip flops, water shoes
• Light beachy clothes
• Sweater for the evening
• Portable Charger
• Personal medications (there is a decent pharmacy in town, but pack what you need just in case)
• Creature comforts (your favorite toothpaste, teas, supplements, feminine products, etc.)
• Sun hat
• Sunglasses
• Sunscreen
• Low back beach chair
• Fishing/Snorkeling/Diving gear
• Reusable water bottle
• Electrolytes/immune boosting vitamins

ALLOWED IN VENUE


  • Empty reusable water bottle / Camelbak
  • Small backpack
  • Personal items/medications
  • Sunscreen
  • Blankets 6’x8’ or smaller
  • Small low back beach chairs
  • Point-and-shoot cameras are permitted, but cannot be used to reproduce the event and must not interfere with other fans’ enjoyment of the event. Be present!
  • Medications and prescriptions. Over the counter medications are allowed. If you bring prescription medication, please bring a valid photo ID that matches the name printed on your prescription. If you need to refrigerate any medication (including insulin), please visit the medical tent and someone will assist you.

NOT ALLOWED IN VENUE


  • No boas
  • No glitter
  • No glow-sticks
  • No firearms or knives
  • No dogs
  • No outside alcohol
  • No illegal substances
  • No coolers
  • No flasks
  • No glass
  • No laser pointers
  • No framed or large backpacks
  • No unauthorized vending
  • No flyers or marketing materials
  • No single use plastic
  • Limit chairs with high backs on the bluff. Beach chairs are fine on the beach!
  • No tarps

OFFICIAL POLICIES


•All sales are final; no refunds for any reason.
•All artists, set times and stages are subject to change. All advertised acts have confirmed their appearance at the Festival. However, acts are subject to change without notice and refunds will not be issued due to artist cancellations.
•Events take place rain or shine. If severe weather becomes a threat and we need to interrupt programming, stage announcements will be made regarding safety procedures. Programming will resume when deemed safe.
•All persons, bags and personal items are subject to inspection before entering the event. Please review accepted and prohibited items.
•Any ticket holder that directly or indirectly interferes with the enjoyment of the event may be asked to leave the venue and may be subject to arrest and prosecution by State/Local Authorities.
•The event will continue to make every effort to ensure socially responsible behavior in order to allow ticket holders to enjoy the event.
•The festivals encourage a smoke-free environment and ask that you respect the health of your neighbors at the event and refrain from smoking in any area where it may affect someone else. Smoking is prohibited under all tents and inside buildings. Please find an isolated area if you must smoke, and dispose of your butts properly.
•WinterWonderGrass allows ADA* recognized service animals trained specifically to assist a person with disabilities at all events. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at the festivals. If you have a certified service animal, you will be required to have your service animal with you at all times. Under the ADA, service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

*Under the Americans with Disabilities Act, the definition of “service animal” is limited to a dog (or pony) that is individually trained to do work or perform tasks for an individual with a disability who is in attendance. The task(s) performed by the dog must be directly related to the person’s disability. Under the ADA, “comfort,” “therapy” or “emotional support animals” do not meet the definition of a service animal. – U.S. Dept. of Justice

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