FAQ

TICKETS + WRISTBANDS

  • Once you purchase your ticket you’ll receive an order confirmation from Tixr through the email you used to purchase. Tickets will be emailed to you about three weeks prior to the event.

    Please contact ticketing@bonfirentertainment.com if you have not received your tickets.

  • You can pick up your wristband early at the free Thursday show in the resort village the day before the festival, beginning at 1:00 pm. Please arrive with your entire group so we can distribute each wristband individually.

    Otherwise, you may pick up your wristband on site during the festival. The box office opens at 1:45 pm daily, and doors are at 2:00 pm. Please download the ticket on your mobile device and remember to bring your photo ID.

  • Festival tickets do NOT include lift tickets. Lift tickets must be purchased separately.

  • Single Day Tickets and Daily Schedules will be announced this winter. Please check the daily schedules page once revealed, here, and purchase tickets through our ticketing site.

  • We are allowing full refunds for 2025 tickets through November 30th , 2024. We have your back and understand challenges arise. You may refund your ticket for the total amount anytime before November 30, 2024. Please email us at ticketing@bonfirentertainment.com before November 30th for your full refund.

    If you would like to transfer your ticket, you may do so through the Tixr App once tickets are sent out a few weeks prior to the event.

  • To transfer on the Tixr App-

    1. Log into the app
    2. Select the ticket icon at the bottom of the page
    3. Select 'Transfers' on the event card
    4. Select which ticket(s) you would like to transfer and click 'Continue'
    5. Enter the email of the recipient and click 'Complete Transfer'

    *Your recipient will receive a transfer offer to their email that they must accept. You will receive a confirmation once the transfer is accepted.

    *Recipients of transfers cannot transfer their ticket to another user. However, they can send the ticket back to the original owner.

GETTING HERE

The festival is located in the parking lot toward the back of Chamonix Place, adjacent to the Plump Jack Inn and Olympic Valley Lodge – about a 10-minute walk to the tram and bus stop, as well as the Village at Palisades Tahoe. The pathway can be slick, so take your time! Stay tuned for the full venue map coming soon.

Please plan to take the public buses, and limit your vehicles! You can find the Tahoe Public Transportation Schedule here.

GENERAL QUESTIONS

  • Please email info@bonfirentertainment.com with any questions not addressed here.

  • The festival box office will open daily at 1:45 pm, with doors at 2:00 pm. Join us from 2:00 - 5:00 pm for daily beer, wine and cider tastings. Main Stage music goes until 10:00 pm on Friday and Saturday, and 9:00 pm on Sunday. The box office is open 2-9 PM daily. Grass after Dark starts after the main stage ends!

  • Yes. Although there are three large heated beer halls and side stages, the main stage is outside so please plan to dress warm and in layers. If you purchased a VIP ticket you will have access to side stage fire pits, heat lamps and a heated private bar. In addition to the heated beer halls, we have a heated coffee bar (The Bluegrass Coffee Depot), heated Kids Zone, a heated merch tent, and more.

  • Late nights come alive when the main festival ends, roughly 10:15 PM to 1:30 AM.

    Saturday - Olympic Valley Lodge: Doors at 10 PM. Music 10:15 PM.

    Saturay - Plaza Bar: Doors 10 PM, Music 10:15 PM

    Sunday - Olympic Valley Lodge: Doors at 9:30 PM, Music Starts at 10 PM.

  • Yes! The store will be open daily from 2:00 - 9:00 pm, located near the box office. All materials are organic, or local when possible, and we do our best to promote local and women-owned brands. We order limited quantities, so if you see something you like, buy it early!

  • Yes! From 2:00 - 9:00 pm daily, the Town Hall Kids Zone will activate with face painting, hula hooping, guest artist drop-ins, activities, and more!

  • The RV lot is located behind the main stage at Palisades Tahoe. The lot opens at 4:00 pm Thursday, April 4th, and closes at noon on Monday. Please be respectful of all sound and light activity late in the evening, and please leave no trace! Facilities will be available. NO fires allowed. You may have a small propane fire.

  • All ticket holders will be issued a commemorative cup as soon as their tickets are scanned, and wristbands are given (either on Thursday in the village, or throughout the weekend at the box office). Please hang on to your reusable cups all weekend!

  • Kids 2 and under are free. Kids 3-12 are $20, and kids 13-17 may receive discounted tickets (available on the website). Seniors 75 and older are also free. No need for a ticket, just show up to the festival with your ID.

  • Tahoe will continue the Pickin’ In the Plaza series with a Free Show held Thursday, March 30th in the Village Plaza. Here, you will have the chance to pick up your wristbands early, as the box office will be there beginning at 12:00 pm!

    The Pickin’ In the Plaza series will continue Friday - Sunday from 11:00 am - 1:00 pm. There will also be free On-Mountain Jams on Saturday and Sunday from 11:00 am - 1:00 pm. More information coming soon. See Additional Experiences here.

  • We are a community, kid-friendly event. Please be mindful. Smoking anywhere in public in Colorado and California is against the law. Please respect our local police on site.

  • Many of our artists request a smoke free venue so we kindly ask smokers to utilize the smoking area indicated on the map. Just ask anyone on the staff for directions.

  • Yes. Please bring an empty vessel to the venue. Do not bring any liquids into the festival. Water station is next to the vendors.

  • No. We are a state licensed venue selling beer, cider, tea, wine, spirits, and food. You will be denied access and may lose your festival pass if caught entering with alcohol or drugs.

  • We love our pups, but no dogs please. We are a licensed food facility, it’s cold, and there is no grass. Service animals are permitted.

  • Yes, we would love to have you! Please email volunteers@bonfirentertainment.com and click here for more information.

  • Yes, we allow you to leave the festival and come back in as you’d like. Box office hours are 2-9 PM daily. Please make sure your wristband is visible when you return. We cannot replace wristbands. Please note, if you arrive after 9 PM, we cannot let you in, regardless of music still playing.

ADA ACCESS

Bonfire Entertainment is committed to supporting all guests with disabilities so they may participate in the enjoyment of our events. For any inquiries in regards to the services and access options available please contact us at ada@bonfirentertainment.com.

General Access: The WinterWonderGrass event has no stairs. There are also no stairs inside the venue. The ADA section is located around the front of the house main stage mix position. See the venue map here.

All guests will be asked to use the front gate. There is the ADA fast lane which provides bypass access to the front gate (see below), but due to security constraints, we cannot have additional entrances.

ADA Stage Viewing: This dedicated space is a raised platform with a ramp adjacent to the sound booth. All attendees who would like to utilize this service must receive an ADA wristband at the box office. Please see the map for additional location details. All qualifying participants are allowed one (1) companion to join them in all ADA viewing areas. There are no designated areas for the Pickin’ Perch, Jamboree, and Soapbox stages.

Chairs: You may bring your own chairs to the stage viewing area, but if it begins to impede the other users in the area, we may ask you to remove them. We prefer smaller chairs with a smaller footprint if possible. We will not provide chairs in the ADA area.

Service Animals: We welcome service animals at most locations throughout our event. A service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

Emotional Support Animals: Officially not allowed in the venue, only animals that are allowed are service animals that are performing a specific task for the owner.

VIP TICKETS

What comes with my VIP ticket?
With the VIP wristband, you can expect a multitude of festival perks and benefits!
• Heated VIP tent – located adjacent to the main stage, with an abundance of seating
• Nightly feast of locally inspired cuisine plus snacks served at 6:30 pm nightly in the VIP tent
• Complimentary Sierra Nevada Beer, and NUTRL Seltzer from 2:00 - 5:00 pm daily (must be 21+)
• Pop up wine and spirit tastings
• Complimentary non alcoholic beverages
• Heated restroom trailer (not portable toilets!)
• Side stage viewing with fire pits and heat lamps
• Custom outdoor cocktail saloon (paid bar)
• Commemorative festival laminate
• All the benefits of a GA ticket

VIP festival tickets DO NOT include Grass After Dark tickets or lift tickets.

PUBLIC TRANSPORTATION

Olympic Valley / Alpine Meadows
• Mountaineer - Free, on demand rides (download app)
- Within Olympic Valley, daily 7 am - 2 am
- Within Alpine Meadows, daily 7 am - 6 pm
- Between Olympic Valley and Alpine Meadows, daily 5 pm - 11 pm

Tahoe City
• TART Connect - Free, on-demand rides until 12:00 AM (download app)
• WinterWonderBus - TBA

Truckee
• WinterWonderBus - Details TBA 

Taxi Services
• Anytime Taxi: 530-414-4187
• North Tahoe Checker: 530-546-8844
• Fast Taxi: 530-583-6699

Airport Transport To And From Reno
• North Lake Tahoe Express


LATE NIGHT SHOWS: GRASS AFTER DARK

  • WinterWonderGrass and our local venue partners host “Grass After Dark” shows around town after the daily festival shows. These shows require a separate ticket that can be purchased online here once we go on sale. Ticket prices start at $10, but capacities are very limited in some locations. Learn more.

  • No. Grass After Dark Late Night shows are 21+. No exceptions.

  • Yes! We’d love to have you. If you are in town and did not attend the festival, but still want to join us for the late night shows, you may purchase a separate ticket. Schedule announced this winter. See Additional Experiences here.

  • Late nights come alive when the main festival ends, roughly 10:15 PM to 1:30 AM.

    Door and Music times are TBA.

PACK LIST

Prepare for the cold with our recommended pack list below! A good rule of thumb is to dress like you’re going out for a day of skiing/riding. Please be sure to check the weekend weather report closer to the event for an accurate representation.

• Bring base layers! Please find some recommended brands here. No cotton!
• Gloves/mittens (Wool or Gortex)
• Hats/beanies (Wool or Gortex)
• High top and waterproof boots
• Scarves or gators
• Sunscreen
• One-piece ski suits
• Wool socks (wear two, and bring a change in your bag)
• Extra boots (in case one pair gets wet)
• Rain jacket/poncho
• Waterproof outer coat
• Ski pants/waterproof pants
• Wool/non-cotton sweater
• Reusable water bottle, or you can buy large cans for $3
• Electrolytes/immune boosting vitamins

ALLOWED IN VENUE

  • Empty reusable water bottle / Camelbak
  • Small backpack
  • Personal items/medications
  • Sunscreen
  • Soft-sided coolers
  • Bags under 20”x20”x10”
  • Blankets 6’x8’ or smaller
  • Strollers
  • Food (no coolers or outside alcohol)
  • Chairs under 34” high. Chairs under 30″ high are allowed outside no-chair zones. Please only set up chairs behind the mixing board
  • Personal umbrellas in the event of rain, but must be closed during performances
  • Point-and-shoot cameras are permitted, but cannot be used to reproduce the event and must not interfere with other fans’ enjoyment of the event. Be present!
  • Medications and prescriptions. Over the counter medications are allowed. If you bring prescription medication, please bring a valid photo ID that matches the name printed on your prescription. If you need to refrigerate any medication (including insulin), please visit the medical tent and someone will assist you.

NOT ALLOWED IN VENUE

  • No boas
  • No glitter
  • No glow-sticks
  • No alcohol (personal)
  • No firearms or knives
  • No dogs
  • No outside alcohol
  • No illegal substances
  • No coolers
  • No flasks
  • No glass
  • No tents or umbrellas
  • No laser pointers
  • No framed or large backpacks
  • No unauthorized vending
  • No flyers or marketing materials
  • No skis, snowboards, skateboards etc.
  • No single use plastic
  • No chairs inside the side performance tents
  • No high back chairs
  • No tarps
  • No shade structures

OFFICIAL POLICIES

All sales are final; no refunds or exchanges for any reason.

  • All artists, set times and stages are subject to change. All advertised acts have confirmed their appearance at the Festival. However, acts are subject to change without notice and refunds will not be issued due to artist cancellations.

  • Events take place rain or shine. If severe weather becomes a threat and we need to interrupt programming, stage announcements will be made regarding safety procedures. Programming will resume when deemed safe.

  • All persons, bags and personal items are subject to inspection before entering the event. Please review accepted and prohibited items.

  • Any ticket holder that directly or indirectly interferes with the enjoyment of the event may be asked to leave the venue and may be subject to arrest and prosecution by State/Local Authorities.

  • The event will continue to make every effort to ensure socially responsible behavior in order to allow ticket holders to enjoy the event.

  • The festival encourages a smoke-free environment and ask that you respect the health of your neighbors at the event and refrain from smoking in any area where it may affect someone else. Smoking is prohibited under all tents and inside buildings. Please find an isolated area if you must smoke, and dispose of your butts properly.

  • WinterWonderGrass Festival allows ADA* recognized service animals trained specifically to assist a person with disabilities at all events. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at the festivals. If you have a certified service animal, you will be required to have your service animal with you at all times. Under the ADA, service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.

*Under the Americans with Disabilities Act, the definition of “service animal” is limited to a dog (or pony) that is individually trained to do work or perform tasks for an individual with a disability who is in attendance. The task(s) performed by the dog must be directly related to the person’s disability. Under the ADA, “comfort,” “therapy” or “emotional support animals” do not meet the definition of a service animal. – U.S. Dept. of Justice