The Application for WinterWonderGrass Steamboat can be FOUND HERE!

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WinterWonderGrass Work Exchange Program

Team WonderGrass Frequently Asked Questions

What is the age requirement to work?
All participants must be 18 years old to apply.

How much time must a participant commit?
Participants working during the festival will be required to work an average minimum of twelve (12)  hours throughout the event. Different requirements may apply to special positions available in Pre or Post Festival work, that are opt-in only.

What are the perks of participating?
A 3-day WinterWonderGrass festival pass. Special Limited WinterWonderGrass schwag (supplies limited), and an amazing behind-the-scenes experience.

The Application for WinterWonderGrass Steamboat can be FOUND HERE!

The Application for WinterWonderGrass Tahoe can be FOUND HERE!

What fees are associated?
A $265 refundable ticket purchase is required to participate. Upon completion of your shifts, we will refund the $250 of the purchase price. The additional $15 will be kept for administrative fees.

Will worker positions sell out?
Once all positions are filled, reimbursable tickets will sell out and applications will close. 

What forms of payment are accepted?
Credit Cards are the only form of payment accepted.

Can a purchased ticket be used in place of a reimbursable ticket?
WinterWonderGrass tickets cannot be refunded. But if you have purchased a WinterWonderGrass ticket, and would now like to work along with us, please utilize our Fan to Fan exchange to release your ticket to our official marketplace.

Can the work shifts be canceled?
Yes, but please note that fees may apply. Cancelling MUST be completed by the participant, by contacting us directly. (nina@bonfirentertainment.com)   

What are the cancellation fees and dates?
No fees will be incurred if cancelation takes place prior to the event.

Can friends work together?

Please note in your application that you would like to work alongside a friend. We will make every effort to honor all requests.*

*Please note that it may not be possible to work in the same department or at the same position post, but shift times will be similar so that free time is similar, and friends can enjoy time off together.

Can I be guaranteed a specific work department?
We cannot guarantee specific assignments. However, based on previous performance at Bonfire Events, this will help us determine a good fit for you.

Can I base my schedule around performances I’d like to see?
As you complete your application, you will be able to select the top 3 performances that you would like to see.  We will do our best to honor your request.

When are schedules released?
We will aim to release your work schedule within two weeks of the event.

What kinds of duties can I choose from?

Some responsibilities include:

Front Gate, and Greeters: Be one of the first to say hello as guests arrive venue. Be the light, spread the light! 

Green Team/Sustainability/Bussers: (must be able to lift over 30 lbs) At Bonfire Entertainment, Leave No Trace is paramount to what we do. Help us by maintaining the cleanliness & sustainability of the festival, and informing our guests about our goals.

Pre & Post shifts: helping with festival set-up & breakdown (must be able to lift a minimum of 50 lbs and sustain a manually laborious day on your feet. (Experience necessary)

Kids Tent:  We welcome even the wee little ones at our shows, Help us entertain the future of music lovers by helping in this fun-filled environment. (Youth experience preferred)

We ask that prior to the festival you familiarize yourself with our main FAQ, learn about the festival site, and help all fans your interact with.

Is water or food provided while on shift?
Water stations will be available throughout the festival – food will not. Make sure to eat before your shift.  No breaks for meals are provided during shifts. Feel free to bring snacks to matin the best attitude during your shift.

What should workers bring to each shift?
Bring water and snacks. Participants should wear comfortable shoes or boots. PLEASE BRING LAYERS- it is going to be cold/snowy so please dress/plan accordingly.

Why may someone NOT receive a worker ticket refund?
Failing to adhere to the event code of conduct.
Any misconduct that would get a participant fired from their work position, such as stealing, lying, inappropriate behavior, etc.
Appearing intoxicated while on shift, on legal or illegal substances.
Consuming legal or illegal intoxicating substances during shift (alcohol, marijuana, etc), or prior to shifting.

Failing to report to work.
Disrespectful or insubordinate behavior to event staff.
Bonfire Entertainment reserves the right to remove a participant from the event site and/or retain the reimbursable ticket for other reasons not listed above, at the sole discretion of the event.  Please follow our motto, GIVE RESPECT, GET RESPECT, be nice, and show a good attitude to avoid issues.

What if I have any additional questions?

All questions in regards to volunteers can be sent to Nina Waters, Volunteer Manager volunteers@bonfirentertainment.com