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Team WonderGrass

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Team WonderGrass Frequently Asked Questions

What is the age requirement to work?
All participants must be 18 years old to apply.

How much time must a participant commit?
Participants working during the festival will be required to work an average minimum of twelve (12)  hours throughout the event. Different requirements may apply to special positions available in Pre or Post Festival work, that are opt-in only.

What are the perks of participating?
A 3-day WinterWonderGrass festival pass. Special Limited WinterWonderGrass schwag (supplies limited), and an amazing behind-the-scenes experience.

STEP 1: Complete your application.

Team WonderGrass Application Tahoe

This information will be used to create our schedule. We will aim to ensure all schedule and work assignment requests will be honored. A non-refundable processing fee may be required to access the application.

STEP 2: Purchase your Reimbursable Ticket. Once your application is complete and your shifts have been assigned you will be sent a link to purchase your reimbursable ticket. We stress that this ticket should not be a barrier to work with us. Please let us know in your application, and we will be happy to make allowances on a case-by-case basis.

We cannot schedule you for shifts until you have made the reimbursable ticket purchase or other arrangements.  The worker reimbursable ticket is insurance that a work position has been reserved, and is 100% refundable (less 3.25% transaction fee) based on completing assigned work shifts.

STEP 3: We will send you a confirmation email for your shifts. Once accepted, you will be responsible for attending your work shift. If you cannot attend for any reason please inform us, (volunteer@bonfirentertainment.com) and we will be happy to work with you and your circumstances.

What fees are associated?
A reimbursable ticket cost $240.62

The reimbursable ticket cost is completely reimbursable to those workers that complete all assigned shifts and are in good standing with event and program rules.

Will worker positions sell out?
Once all positions are filled, reimbursable tickets will sell out and applications will close. 

What forms of payment are accepted?
Credit Cards are the only form of payment accepted.

Can a purchased ticket be used in place of a reimbursable ticket?
WinterWonderGrass tickets cannot be refunded. But if you have purchased a WinterWonderGrass ticket, and would now like to work along with us, please utilize our Fan to Fan exchange to release your ticket to our official marketplace.

Can the work shifts be canceled?
Yes, but please note that fees may apply. Cancelling MUST be completed by the participant, by contacting us directly. (nina@bonfirentertainment.com)   

What are the cancellation fees and dates?
No fees will be incurred if cancelation takes place prior to the event. The last date to cancel is the following:

WinterWonderGrass Colorado: Thursday, 2/24/22

WinterWonderGrass California: Thursday, 3/31/22

Any attempts to cancel post-festival will incur a fee.

Can friends work together?

Please note in your application that you would like to work alongside a friend. We will make every effort to honor all requests.*

*Please note that it may not be possible to work in the same department or at the same position post, but shift times will be similar so that free time is similar, and friends can enjoy time off together.

Can I be guaranteed a specific work department?
We cannot guarantee specific assignments. However, based on previous performance at Bonfire Events, this will help us determine a good fit for you.

Can I base my schedule around performances I’d like to see?
As you complete your application, you will be able to select the top 3 performances that you would like to see.  We will do our best to honor your request.

When are schedules released?
We will aim to release your work schedule within two weeks of the event.

What kinds of duties can I choose from?

Some responsibilities include:

Front Gate, and Greeters: Be one of the first to say hello as guests arrive venue. Be the light, spread the light! 

Green Team/Sustainability/Bussers: (must be able to lift over 30 lbs) At Bonfire Entertainment, Leave No Trace is paramount to what we do. Help us by maintaining the cleanliness & sustainability of the festival, and informing our guests about our goals.

Pre & Post shifts: helping with festival set-up & breakdown (must be able to lift a minimum of 50 lbs and sustain a manually laborious day on your feet. (Experience necessary)

Kids Tent:  We welcome even the wee little ones at our shows, Help us entertain the future of music lovers by helping in this fun-filled environment. (Youth experience preferred)

We ask that prior to the festival you familiarize yourself with our main FAQ, learn about the festival site, and help all fans your interact with.

Is water or food provided while on shift?
Water stations will be available throughout the festival – food will not. Make sure to eat before your shift.  No breaks for meals are provided during shifts. Feel free to bring snacks to matin the best attitude during your shift.

What should workers bring to each shift?
Bring water and snacks. Participants should wear comfortable shoes or boots. PLEASE BRING LAYERS- it is going to be cold/snowy so please dress/plan accordingly.

Why may someone NOT receive a worker ticket refund?
Failing to adhere to the event code of conduct.
Any misconduct that would get a participant fired from their work position, such as stealing, lying, inappropriate behavior, etc.
Appearing intoxicated while on shift, on legal or illegal substances.
Consuming legal or illegal intoxicating substances during shift (alcohol, marijuana, etc), or prior to shifting.

Failing to report to work.
Disrespectful or insubordinate behavior to event staff.
Bonfire Entertainment reserves the right to remove a participant from the event site and/or retain the reimbursable ticket for other reasons not listed above, at the sole discretion of the event.  Please follow our motto, GIVE RESPECT, GET RESPECT, be nice, and show a good attitude to avoid issues.

What if I have any additional questions?

All questions in regards to volunteers can be sent to Nina Waters, Volunteer Manager volunteer@bonfirentertainment.com