FAQ

Bonfire Entertainment is committed to supporting all guests with disabilities so they may participate in the enjoyment of our events. For any inquiries in regards to the services and access options available please contact us at ada@bonfirentertainment.com.

Please note that WinterWonderGrass is an outdoor event. Although there are three heated beer halls and side stages, the main stage is outside. Please plan to encounter all weather conditions including snow and ice. Please dress warm and in layers

General Access: The WinterWonderGrass event has no stairs. There are also no stairs inside the venue. The ADA section is located around the front of the house main stage mix position. See the Tahoe map here.

All guests will be asked to use the front gate. There is the ADA fast lane which provides bypass access to the front gate (see below), but due to security constraints, we cannot have additional entrances.

ADA drop-off: We provide a drop-off location for all guests who may want closer access to the main gate.  This access is for drop-off only. Maps for both festivals coming soon.

ADA stage viewing: This dedicated space is a raised platform with a ramp adjacent to the sound booth. All attendees who would like to utilize this service must receive an ADA wristband at the box office. Please see the map for additional location details. All qualifying participants are allowed one (1) companion to join them in all ADA viewing areas. There are no designated areas for the Pickin’ Perch, Jamboree, and Soapbox stages.

You may bring your own chairs to the stage viewing area, but if it begins to impede the other users in the area, we may ask you to remove them. We prefer smaller chairs with a smaller footprint if possible. We will not provide chairs in the ADA area.

Service Animals: We welcome service animals at most locations throughout our event. A service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

Emotional Support Animals: Officially not allowed in the venue, only animals that are allowed are service animals that are performing a specific task for the owner.

So you purchased a VIP ticket for this year’s WinterWonderGrass. Congratulations! With the VIP wristband, you can expect a multitude of festival perks and benefits!

• Heated VIP tent – located adjacent to the main stage, with an abundance of seating
• Massage therapists from 3-6pm daily
• Nightly feast of locally inspired cuisine plus snacks served at 6:30pm nightly in the VIP tent
• Complimentary Sierra Nevada Beer, and Snowmelt Spiked Seltzer from 2-5 pm daily (must be 21+)
• Pop up wine and spirit tastings
• Complimentary non alcoholic beverages
• Heated restroom trailer (not portable toilets!)
• Side stage viewing with fire pits and heat lamps
• Custom outdoor cocktail saloon (paid bar)
• Commemorative festival laminate
• All the benefits of a GA ticket

Festival tickets DO NOT include Grass After Dark tickets or lift tickets.

Miss out on 10th anniversary Steamboat VIP tickets? We’ve once again partnered up with Lyte to create a safe and secure fan-to-fan exchange. Only tickets bought and sold through the Lyte exchange can be validated, so be mindful of all other ticketing sites. View the exchange here!

We are happy to trade your tickets for future credit to WinterWonderGrass until February 20th, simply send us an email, at info@bonfirentertainment.com. As posted on all orders, and the website, no cash refunds after December 15.

For events and ticket types that are sold out, we highly encourage you to sell them through our Lyte verified fan to fan exchange. For those events or ticket types that are not sold out, we are happy to offer a credit for a future WinterWonderGrass event. Reach out with any questions.

Miss out on 10th anniversary Steamboat VIP tickets or need to sell back your GA 3 day passes? We’ve once again partnered up with Lyte to create a safe and secure fan-to-fan exchange. Only tickets bought and sold through the Lyte exchange can be validated, so be mindful of all other ticketing sites. View the exchange here!

Looking for a sold out ticket type?

HOW IT WORKS: 

1. Visit the Official WinterWonderGrass Steamboat Ticket Exchange powered by Lyte and join the waitlist by requesting the tickets you want. All you need to join the line is your email and credit card. You won’t be charged until the tickets you requested become available and you can change or cancel your request at any time.
2. Fans who can no longer attend WinterWonderGrass Steamboat can return their tickets to Lyte. Lyte works directly with the official ticketing partner, Tixr, to invalidate those returns and issue new tickets to the waitlist.
3. Lyte will automatically fulfill fans on the waitlist in the order they signed up. We could find tickets at any time, so be sure to keep your reservation up to date and check your email regularly for updates on your request.

Looking to return tickets?

HOW IT WORKS: 

1. Visit the Official WinterWonderGrass Steamboat Ticket Exchange powered by Lyte and click the return tickets button. Login using the email your tickets are under to see what is eligible for returns.
2. Lyte can only accept returns for tickets that are in demand. That means if your ticket type isn’t sold out or there are no fans on the waitlist, you won’t be able to return. You can sign up to be notified when we do have demand, the market is always changing.
3. If you are eligible to return, you will be able to select your tickets. Lyte will make you a fair market offer to buy those tickets back. If you accept your offer, you will be paid out for your tickets one (1) business day after the event plays off via PayPal.

Need more help? Use the Lyte Support Form. They have a dedicated fan experience team that can help answer all Lyte questions, feel free to fill out this form and they will get back to you ASAP.

What is the Lyte ticket exchange?

We’ve partnered with Lyte to give our fans a safe place to buy and return official tickets after sell out. Lyte matches sellers and buyers with no hidden fees or fake tickets. They do this by running an official waitlist for fans looking for tickets and accepting returns from fans who can no longer attend. Any ticket returned to Lyte goes directly to another fan on the waitlist. Learn more about Lyte here.

How do I join the waitlist for sold out tickets?

Visit the official ticket exchange: 

1. Hit the “Request Tickets” button.
2. Select the tickets you’re looking for and lock in the price with a credit card.
3. Once Lyte gets the ticket(s) you requested from another fan, you will be charged exactly what Lyte quoted you. No hidden fees. 

View or cancel your request at any time before it is filled. Tickets will be delivered to you by the official ticketing platform. 

How does Lyte pricing work?

Lyte prices are based on fair market value and may be higher than original prices if there are significantly more requests than tickets. However, Lyte’s prices are always lower than third-party websites. Lyte technology drives prices back to the original value. By using the official exchange, you are helping us in our fight against scalping.

When will I know if I can get tickets?

Wait time depends on availability. Hang in there! We look for your tickets right up until show time so be sure to keep your request up to date.

How do I get my tickets once I buy on Lyte?

When your request is filled, you will get a confirmation email from Lyte with further information on how you will receive your ticket. All tickets will be issued by the official ticketing company for the event.

How do I return a ticket?

Visit the official ticket exchange:

1. Hit the “Return Tickets” button and log in with the email you used to buy your tickets.
2. If we have demand for your tickets, you will be able to select the tickets you want to return and Lyte will make you a fair market offer on the spot.
3. If we don’t have demand for your ticket, you can sign up to be notified when we do. 

Lyte’s mission is to ensure the next fan in line gets to go at a fair and marketable price.

When do I get paid for the tickets I return?

You will be paid out via PayPal one (1) business day after the event ends.

 What is the difference between Lyte’s exchange and the secondary market sites I’m used to?

Unlike traditional secondary market sites, Lyte is working directly with the event. This ensures a seamless and safe/secure transaction that is designed to protect the integrity of your tickets as a buyer or seller. Tickets that are returned to Lyte are invalidated and a new ticket is issued in its place via the official ticketing system.

I have a question/issue with Lyte that is not answered here.

Lyte’s customer support is standing by for you. Contact them here and they will get right back to you.

While late-night, outbound transportation may be hard to come by, we’ve consolidated a full list of options for those looking to travel off resort property following the event, or after Grass After Dark shows. Advanced booking is always recommended whenever possible.

OLYMPIC VALLEY / ALPINE MEADOWS

Free, On Demand Rides with Mountaineer (must download app)

3/31, 4/1, & 4/2 within Olympic Valley, until 2am

3/31, 4/1, & 4/2 between Olympic Valley and Alpine Meadows, until 10:30pm

TAHOE CITY / KINGS BEACH / TAHOE VISTA

Free, On Demand Rides with TART Connect (must download app)

3/31, 4/1, & 4/2  between Olympic Valley and Tahoe City / Kings Beach / Tahoe Vista, until 2am

WinterWonderBus, limited capacity 11pm – 2am, Drops at Tahoe City Transit Center

TRUCKEE

WinterWonderBus, limited capacity 11pm – 2am, Drops at Train Depot

TAXI SERVICES

Anytime Taxi / (530) 414-4187

North Tahoe Checker  / (530) 546-8844

Fast Taxi  / (530) 583-6699

AIRPORT TRANSFERS TO AND FROM RENO

https://www.northlaketahoeexpress.com/

Please reach out to info@bonfirentertainment.com for any questions.

WWG and our local venue partners host “Grass After Dark” shows around town after the festival. These shows require a separate ticket that can be purchased online here once we go on sale. Ticket prices start at $10, but capacities are very limited in some locations. Shows are 21+.

COLORADO – View the Schedule

CALIFORNIA – View the Schedule

Please no high back chairs

No tarps

No shade structures

Please only set up chairs behind the mixing board

No chairs inside the side performance tents

Yes. Although there are three large heated beer halls and side stages, the main stage is outside so please plan to dress warm and in layers. If you purchased a VIP ticket you will have access to side stage fire pits, heat lamps and a heated private bar. In addition to the heated beer halls, WWG has a heated coffee bar (The Depot), heated kids zone, a heated merch tent and more.

Basically dress like you are going out for a day of skiing/riding or ice fishing:

• Layers!
• No cotton
• Beanie
• Long johns
• Mittens – Wools / Gortex
• Hats – Wools / Gortex
• High top and waterproof boots
• Scarves
• Sunscreen
• One-piece ski suits
• Socks – wear two (and bring a change!)
• Reusable water bottle, or you can buy large cans for $3

The store will be open daily from 2-9 pm, we source locally where we can, hire local brands, and do our best to promote sustainable materials.

We order limited quantities, so if you see something you like, best to grab it!

The store has:

• Beanies
• Gloves
• Socks
• Ball Caps
• Artist Merch
• Cups
• Scarves
• Stickers
• Posters
• Hoodies and Shirts
• Much much more!

Colorado can be found HERE.

California Daily Schedules can be found HERE.

• Personal camera
• Empty reusable water bottle / Camelback
• Small backpack
• Personal items
• Small low back chair
• Extra socks

• No boa’s
• No glitter
• No glow-sticks
• No alcoholic (personal)
• No firearms or knives
• No dogs
• No outside alcohol
• No illegal substances
• No coolers
• No flasks
• No glass
• No tents or umbrellas
• No laser pointers
• No framed or large backpacks
• No unauthorized vending
• No flyers or marketing materials
• No skis, snowboards, skateboards etc.
• No single use plastic

Tickets will be emailed you about 3 weeks prior to the event. Colorado attendees can expect their tickets in their inbox on February 6th! Please contact info@bonfirentertainment.com if you have not received your tickets.

You can pick up your wristband on the Thursday before the event at the free show in the village! Otherwise, the box office opens at open 1:45 daily, and the show starts at 2:00 pm! Please download the ticket on your mobile device and remember to bring your photo ID!

Yes! NEW this year, an expanded and improved kids zone! From 2-9 pm daily, the WWG Kids Zone will activate with face painting, hula hooping, guest artist drop-ins, activities, and more!

All ticket holders will be issued a commemorative cup as soon as their tickets are scanned, and wristbands are given. Please hang on to your reusable cups all weekend!

Kids 12 and under are free. For kids 13-17, discounted tickets available on the website.

Seniors 75 and older are also free. No need for a ticket, just show up to the festival with your ID.

We are a community, kid-friendly event – Please be mindful. Smoking anywhere in public in Colorado and California is against the law. Please respect our local police on site.

Colorado: Here

California: Here

COLORADO:

The festival is located in the Upper Knoll Lot, about a 10-minute walk to the gondola, bus/shuttle terminal, and The Grand Hotel. The pathway can be slick, so take your time!

The official address is: 2160 Mt Werner Cir, Steamboat Springs, CO 80487

Please plan to take the public buses, and limit your vehicles! You can find the Steamboat Public Transportation Schedule here.

CALIFORNIA:

The festival is located in the parking lot toward the back of Chamonix Place, adjacent to the Plump Jack Inn and Olympic Valley Lodge – about a 10-minute walk to the tram & bus stop, as well as the Village at Palisades Tahoe. The pathway can be slick, so take your time! Stay tuned for the full venue map coming soon.

Please plan to take the public buses, and limit your vehicles! You can find the Tahoe Public Transportation Schedule here.

The festival box office will open daily at 1:45 pm, with doors at 2:00 pm. Join us from 2-5 pm for daily beer, wine and cider tastings. Main Stage music goes until 10pm on Friday and Saturday, and 9pm on Sunday. Grass after Dark starts after the main stage ends!

Festival tickets are ONLY for the festival itself. Lift tickets must be purchased separately.

To buy Steamboat** tickets, click HERE. To buy Palisades Tahoe tickets, click HERE.

Steamboat Only: You can purchase a Ski/Ride Pass on the WinterWonderGrass ticketing site. This pass is good for any 3 days of skiing or riding between March 2, 2023 and March 5, 2023. It’s good for one person and is non-transferable. Ski/Ride passes can be picked up at Steamboat Resort guest services on March 2nd.

Colorado Single Day tickets are on sale now. Find the Daily Schedules here.

California Single Day tickets are on sale now. Find the Daily Schedules here.

Once you purchase your ticket you’ll receive an order confirmation from Tixr. Tickets will be emailed to the purchaser about 3 weeks before the event. Please bring your ID. If you do not see your order confirmation, check your junk or spam folder.

For all other ticketing related inquires please email ticketing@bonfirentertainment.com.

Yes. Please bring an empty vessel to the venue. Do not bring any liquids into the festival. Water station is next to the vendors.

Many of our artists request a smoke free venue so we kindly ask smokers to utilize the smoking area indicated on the map. Just ask anyone on the staff for directions.

Yes, you are welcome to bring in some snacks via a small backpack.

No. We are a state licensed venue selling beer, cider, tea, wine, spirits and food. You will be denied access and may lose your festival pass if caught entering with alcohol or drugs.

No dogs please. We are a licensed food facility, it’s cold, and there is no grass!

Both festivals will have free shows to kick off the festivities the Thursday before the festival from 2:00 – 5:00 PM.

The Steamboat Free Show will be held Thursday, March 2nd at the NEW Gondola Stage at the Steamboat Resort. The show will feature Trout Steak Revival.

Tahoe will continue the Pickin’ In the Plaza series with a Free Show held Thursday, March 30th in the Village Plaza featuring The Sweet Lillies. Here, you will have the chance to pick up your wristbands early, as the box office will be there beginning at 12 PM!

The Pickin’ In the Plaza series will continue Friday – Sunday from 11 AM – 1 PM, with free shows by Pixie and the Partygrass Boys (Friday), Sicard Hollow (Saturday) and Tray Wellington Band (Sunday). Bring the family!

Attendees of the festival and members of the general public are also encouraged to attend the free shows in the Plaza from Friday-Sunday during the event. Artists and schedules announced soon.